Product Issues, Replacement Components and Game Instructions
games-help@funko.com
Questions or Issues with Funko Games Mobile Apps
funkogamesapp@funko.com
Social Media
Press and Media Opportunities
SUPPORT
I have an issue with a Funko Games product I purchased. What do I do?
We try hard to ensure our products meet the standards of our fans and apologize if something about your game isn’t quite right!
We cannot replace the game box, but individual game components can be requested including tiles, tokens, cards, and game boards. Replacement instructions are available as an emailed PDF file in English or languages that the game has already been translated. However, we can only offer English-language replacement cards at this time.
For replacement components in the US, please email games-help@funko.com with your name, complete US shipping address including ZIP code (no PO Boxes), and include the following information:
- Game version (e.g., “Funkoverse: DC Comics 101”)
- Clear photo(s) of any damaged items
- Description of missing items
- Preferred language for instruction manual
For issues with non-US purchases, please return to the retailer where your item was purchased with your proof of purchase, or contact customer service for online orders at the website where your order was placed so they can provide information on their store policies for refund or exchange.
At this time, we are not able to provide replacement components for non-United States addresses. We apologize for any inconvenience.
Where can I find Funko Games products?
Funko Games products are everywhere! Selection and availability varies, so browse the game detail pages on FunkoGames.com for availability online or contact your local retail outlet and friendly neighborhood game store for information on what’s in stock.
Where can I find information about upcoming Funko Games products?
Our social media accounts are the best place to keep up-to-date with all of our product announcements and news! Follow us on Facebook, Twitter, YouTube, and Instagram using the handle @funkogames.
I live in Europe. How can I find information about Funko Games product availability?
Many Funko Games products currently available in Europe can be found on http://funkoeurope.com. For European specific product questions including availability and new releases, follow @FunkoEurope on Twitter and @funko_europe on Instagram.
I have a Press or Media inquiry. Who can I contact?
Please email FunkoGamesPR@funko.com with information about your outlet and we will be happy to work with you the best we can!
Can Funko sponsor my event or provide a donation?
For information about donations for charitable causes, please visit Funko Cares.
How can I work for Funko?
We’d love to have you on board! Please visit www.funko.com/careers to see when and where we have open positions that may match your talents and interests!
What do the different stickers mean?
Stickers are applied to boxes to denote special characteristics, such as a retailer exclusive or variant features like flocked, glow in the dark, and more. The correct sticker on the box is important to our collectors! Take a look at the current versions and what it means for our games. Not all of these variants are available for our games, but keep your eye out for future titles!
Funko Shop Exclusive: Only available for purchase on Funko Shop online or at the HQ or Hollywood retail stores.
Convention Exclusive: Convention logo shows the figure was purchased on-site at the Funko booth at the event or convention.
Shared Exclusive: Same product as the Convention exclusive but was purchased at the retailer or Funko Shop.
Piece Count: Shows the number of total pieces that were produced of that variant. Sticker features depend on the point of purchase.
Chase: Chase figures are a variant of the common figure and usually a 1/4 rarity. Chases might feature differences such as posing, clothing, facial features, or they might glow in the dark!
Retailer Exclusive: A wide variety of retailers offer items that only available at their store or website.
Flocked: These figures have a soft felt covering to emulate fur or fabric.
Glow in the Dark: When a common GITD figure is produced, it receives this sticker, rather than the Glow Chase.
Special Edition: Silver special edition are US retailer exclusives that have been made available to an international retailer as well.
Specialty Series: The are exclusives made available to locally-owned shops and smaller retail outlets.
Diamond Collection: Diamond Collection figures sparkle with a glittery texture.
I have another question not answered here. How can I find help?
If you have any gameplay related questions, we suggest checking out the forums on https://boardgamegeek.com/boardgamepublisher/42898/funko-games. Our game designers and fan community are extremely active, and will be happy to help!
If you still cannot find your answer, please email games-help@funko.com and we will get back to you as soon as possible.